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Testimonials

"Franco is the client service rep who has helped me get my account set up. I just forwarded his contact information to a fellow business owner because I have used Merchant Warehouse to process my credit cards for three years, and I've never had a problem with any transaction.

-- Pete Hoffmann, Hoffmann Family Winery

"Thank you for your help in understanding my bill. I appreciate the time and patience you had for me. It is definitely a plus on your side... Thanks again, and please forward this to your boss. You definitely handled the situation properly and deserve at least a pat on the back!"

-- Brad Olufsen, PAL Automotive

"I recently contacted Merchant Warehouse for solutions to taking credit cards for my small business. Jonathan Schiller was pleasant, easy to talk to and quite the professional. He and I worked up what has been easy to use and quite profitable payment processing solution. Other artisans at a recent event were very impressed with the ease of use and my glowing recommendation of your firm. I plan to continue to rave about your firm and what an excellent contact Jonathan is for the small businessman. Thank you."

-- Howard Walther, Lapidarygifts4u

"I am writing to compliment David Lewis who just initiated a new account for me this morning. I had contacted 3 or 4 merchant service organizations but decided to go with Merchant Warehouse based on my phone experience with David Lewis. He was clear, articulate, organized, and presented your program to me, a newcomer to credit card processing, in a way which was easy to understand. He is definitely an asset to your organization. Thank you."

-- David S. Lerner, M.D.,

"Eric and all involved at Merchant Warehouse have been extremely helpful in getting this issue resolved. I understood the problem was with an outside vendor, but it was dealt with as if it was their own. It's apparent to me that if the problem was left with the vendor, I would still not have the equipment.

Keep up the great work. Whether it's just a quick question I need answered, or a more involved problem, I couldn't ask for better support."

-- Marc Adams,

"I'm a new Merchant Warehouse customer and I am writing to you today because I am just thrilled with the fantastic customer service experience Matt O'Reilly has offered me.

Matt called me almost immediately after I filled out a form on your website. He was extremely thorough and made the whole sign-up process as quick and easy as it could be. In no time at all, I was approved and now I'm growing by business by accepting credit cards.

It is rare to receive such outstanding personal attention from someone these days, so I thought I would let you know about it. And if you see him around, please give him a nice pat on the back for me."

-- Dani, ButterCup Cakes, LLC

"Thank you, SO MUCH, for the amazingly quick handling of our PIN-debit issue...You're the BOMB! I do know other business owners and I will be happy to refer them to Merchant Warehouse. Your customer service is terrific and most appreciated."

-- Jan, Allstar Movers

"I am the owner of DC Global, LLC, and signed up with your merchant program in December of 2009. As a distributor, we have not encountered any credit card transactions until today. I attempted to process the sale via Blackberry with no success. I contacted tech support and spoke with Joey. Not only did Joey remedy the issue, he took the time for me to execute the sale, adjust my passwords, explain the web site processing and set my business up to conduct transactions on said site.

Joey remained pleasant and professional throughout this short encounter, and thanked me afterward. I am impressed with Joey's attention to detail, professionalism and willingness to assist our company. He has represented your unit and company very well. I write this in hopes that he will be recognized by his supervisor(s) for a job well done. Thank you."

-- James Daigle, DC Global Group

"I am a new customer. I closed my first credit card sale today, with the help and assistance of one of your employees. I initially ran into a few technical problems, which resulted in me having to contact technical services. I spoke with a gentlemen, who identified himself as Bryan, the Tech. Bryan was a life saver. He was kind, polite, helpful and very knowledgeable of the process. He was especially patient and helped me to feel in control of a situation that was very new to me. Bryan is truly an asset to the company. In less than a few minutes, I felt as if I received a very informative turorial that helped me process my first sale."

-- Deborah A. Wilson, Deborah A. Wilson, Attorney at Law

"As a first time user of Merchant Warehouse's services, I want to bring to your attention that over the last several days James Dougherty has basically made my entire order work from beginning to end--the sales folks were great at placing the order, James was 'the man' who made it all work and took a frustrated first-time user/me and made me a big believer in Merchant Warehouse and your technical customer service--and it's all technical... So let your Boss know that customers do care about 'customer care' and James should get recognition for his excellent ambassadorship and stewardship of your company (and brand). Needless to say, that's how you build a great business."

-- Robert J Crowell, SpotWiki, Inc.

"I have to say something here. I’ve worked with 6 different processing companies since 2000. Merchant Warehouse has the best, and I’m not kidding; the best agent support I’ve ever seen. By far! I get e-mails in seconds, and everyone is willing to help. It’s insane. What just happened to me 10 min ago blew my mind. Jennie Egboh just called me to make sure that I get the pin pad back to you guys that we swapped out so that I can get the $50 credit back to my card. I was shocked that someone over there is keeping tabs on that. I’m not kissing up here, but that is great service. You should be very proud of the way you guys treat your agents. A+ work man!"

-- Peter S. Amenta IV, National Merchant Funds

"My name is Chris Colston, president of James Doctor Press Inc. I just want to let you know about the outstanding work of one of your employees, Jonathan Schiller. While I initiated the first call, he was fabulous in following up with me over the last six months. I called just for informational purposes and wasn't sure if I'd need the service. Many months later it turned out I did need it earlier than I thought, and if John had not kept in touch with me periodically, I might have turned to another company. He was diligent and timely-- but not pushy -- and highly professional. I don't see enough of that in the world today so I really, really appreciate it. You're fortunate to have a pro like him working for you, which I'm sure you already know! He was absolutely outstanding."

-- Chris Colston, James Doctor Press Inc.

"I had the pleasure of speaking to Bryan Ens in your Technical department this morning. Mr. Ens spent over an hour with me to rectify a problem I was having with my terminal. He was very patient and courteous throughout our conversation. He is a great asset to your team."

-- Linda Avagnano-Smith,

"I have to thank you for all your help and expediency it is very much appreciated. Opening a merchant account is not the easiest thing to do especially during work hours, but you did hold our hand and expedited the process and this is why I'm writing this letter. If you could forward this message to management that would be great."

-- , At Cost Flights

"Thanks. Tim. You are my hero. :) This makes a huge difference in my world. I own a yoga studio, ( The Move Studio) and am an intuitive counselor in private practice. My idea with Peace Posse was to unite people across the world by providing guided meditation and charging a little bit for it. I just don't feel right about charging for it, so I am going to be offering it for free. Peace in our world is something I choose not to put a price on. I am still working to get the yoga studio in a profit mode. Right now, it is breaking even...thank goodness. I know that you didn't have to help me and I truly appreciate everything that you have done."

-- Michelle Porter, The Move Studio

"I am not one to write a letter of excellent service but in this case, the service that Melissa Marston provided me with was superior to any service that I have gotten! I have been looking into merchant services for about a month now and have been corresponding with at least 20 different companies. The companies that I contacted and corresponded with were nice, but did not listen to what I was looking for nor take the time to offer me suggestions to programs that might fulfill my needs. In desperation to make a decision and get services for my business, I came across your advertisement and contacted Melissa by chat. Melissa took the time to listen and explain my needs. She provided me with solutions and programs that far exceeded my expectations. She followed up by e-mail and phone, and assisted me in filling out the application. Needless, to say, I am very pleased with the program she provided me, both with Melissa and the level of customer service your company offers!"

-- Pamela Arlaud, White Mountain Realty

"I just wanted to send you a quick note and let you know that I had a very good experience with one of your employees on the phone this afternoon, James Daugherty... He was friendly, efficient, professional, easy to understand and helpful!!! You have a great employee and I wish that other technology support lines had people just like him!!!"

-- Kristen Hall, Puptowncharlotte.com

"Andrea, if I can ever give you a customer evaluation or recomendation, please let me know. You have been very kind, prompt and patient with me as a customer. You are a very rare find in this world today. YOU ARE THE BEST!!!! Thanks so much for helping me."

-- Kim Geveden, GroceryGoddesses.com

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